Legal

Terms of Service

Effective date: September 16, 2026 · Last updated: September 16, 2026

Plain-language summary (not a substitute for the full terms below): Silver Lining is a personalized AI text companion for older adults, offered together with family reporting and an escalation protocol. It is not a medical device, a monitoring/alarm system, or an emergency service. It does not replace a doctor, caregiver, or 911/emergency services. Enrollment requires consent from the resident (or their authorized family member/legal representative when the resident cannot consent for themselves) and, for anything sensitive, review by the resident's doctor.

1. Who we are

Silver Lining AI ("Silver Lining," "we," "us," or "our") is a service operated by Beaufort AI LLC, a limited liability company organized under the laws of the State of Mississippi, with a registered address at 4088 Hwy 53, Poplarville, MS 39470. These Terms of Service ("Terms") govern access to and use of the Silver Lining companion service, our website at silverliningai.ai, and any related communications (collectively, the "Service").

2. Who these Terms apply to

The Service involves three roles, and these Terms apply to all of them:

The Resident — the individual who converses with the Silver Lining companion (e.g., by text message).
The Enrolling Party — the person or people who sign up the Resident for the Service, provide intake information, and receive family reports and alerts. This may be the Resident themselves, or a family member/legal representative acting on the Resident's behalf when the Resident cannot meaningfully consent on their own (for example, due to dementia or another cognitive condition).
The Facility (if applicable) — a senior living community, memory care facility, or similar organization that facilitates the Service for one or more Residents, which may have a separate written agreement with us in addition to these Terms.

By enrolling a Resident, providing intake information, or otherwise using the Service, the Enrolling Party represents that they have the legal authority to do so on the Resident's behalf (e.g., as a family member, healthcare proxy, power of attorney, or legal guardian where applicable) and agrees to these Terms individually and on the Resident's behalf.

3. What the Service is — and is not

The Service provides:

A personalized, text-based AI companion configured from information the Enrolling Party and (where applicable) the Resident's doctor provide during intake;
Periodic plain-language updates to the Enrolling Party about the Resident's mood and wellbeing, based on conversations with the companion;
A documented escalation protocol that notifies the Enrolling Party if the companion observes something concerning, as defined by the agreed intake and escalation rules.

The Service is NOT, and must never be relied upon as:

A medical device, diagnostic tool, or medical advice of any kind;
A monitoring, alarm, fall-detection, or life-safety system;
An emergency response service of any kind. The companion will direct the Resident to their facility call button, on-site staff, or emergency services (911) for anything urgent — it cannot call for help itself and does not replace those systems;
A substitute for regular medical care, in-person caregiving, or supervision by the Resident's doctor, family, or facility staff.

The AI companion may not always correctly detect, interpret, or respond to a genuine emergency, a change in health status, or a safety concern. Escalation rules configured during intake reflect the Enrolling Party's and doctor's best judgment at the time and are reviewed periodically, but they are not a guarantee that every concerning event will be detected or reported.

4. Intake, doctor review, and configuration

Before a Resident is enrolled, the Enrolling Party completes a structured intake covering the Resident's background, preferences, daily routine, sensitive topics, and escalation contacts. For any protocol touching health-sensitive behavior (including statements about self-harm, mood changes, or possible signs of illness), we require review and sign-off by the Resident's treating physician or another qualified clinician identified by the family before that protocol goes live. We rely on the accuracy and completeness of information provided during intake; outdated or incomplete intake information may result in the companion behaving in ways the family did not intend.

5. Family reporting and monitoring

Consistent with the tiers of information the Enrolling Party consents to share, we provide periodic plain-language reports to designated family contacts and, on request, full conversation records to the Resident's doctor. We do not provide 24/7 human monitoring of conversations in real time unless a specific agreement says otherwise — escalation is handled by the automated protocol configured at intake, reviewed by the family and doctor.

6. Acceptable use

You agree not to, and not to permit anyone else to:

Use the Service to harass, threaten, defraud, or deceive the Resident or anyone else;
Attempt to interfere with, disable, or circumvent the escalation or safety features of the Service;
Use the Service for any purpose other than providing companionship and family reporting for the enrolled Resident;
Reverse engineer, resell, or provide the Service to third parties without our written consent.

7. No professional relationship created

Use of the Service does not create a physician-patient, therapist-client, or any other licensed professional relationship between Beaufort AI LLC and the Resident, the Enrolling Party, or any Facility. Any doctor review of intake or protocols is limited to that review and does not make Beaufort AI LLC or the doctor responsible for ongoing medical care through the Service.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL DETECT OR CORRECTLY RESPOND TO EVERY STATEMENT OF DISTRESS, PAIN, CONFUSION, OR EMERGENCY.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BEAUFORT AI LLC AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF LIFE, PERSONAL INJURY, OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICE WILL NOT EXCEED THE TOTAL FEES PAID FOR THE SERVICE IN THE [TWELVE (12)] MONTHS PRECEDING THE CLAIM. NOTHING IN THESE TERMS IS INTENDED TO LIMIT LIABILITY WHERE SUCH LIMITATION IS NOT PERMITTED BY APPLICABLE LAW (INCLUDING FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, WHERE NON-WAIVABLE).

10. Indemnification

The Enrolling Party agrees to indemnify and hold harmless Beaufort AI LLC from claims arising out of the Enrolling Party's breach of these Terms, misuse of the Service, or provision of inaccurate intake information, except to the extent caused by our own gross negligence or willful misconduct.

11. Third-party services

The Service relies on third-party infrastructure to operate, including SMS/messaging delivery (currently Twilio), AI language processing (currently Anthropic), and web hosting (currently Cloudflare). These providers process data only as necessary to deliver the Service, under their own applicable terms, and are bound by confidentiality obligations consistent with our Privacy Policy. We are not responsible for outages or failures originating from these third-party providers, though we will work to restore service promptly.

12. Fees and billing

Current pricing, billing cycle, and payment terms are provided separately at signup or in a Facility agreement, as applicable. [Fees / free-pilot terms to be finalized before any paid enrollment.]

13. Term, suspension, and termination

Either party may terminate enrollment at any time by written notice (email is sufficient). We may suspend or terminate the Service immediately if we reasonably believe continued use poses a safety risk, violates these Terms, or violates applicable law. Upon termination, we will stop active companion conversations and reporting; retention of prior data is governed by our Privacy Policy.

14. Changes to the Service or these Terms

We may update these Terms from time to time. We will post the updated Terms with a new "Last updated" date and, for material changes, notify the Enrolling Party directly. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of Mississippi, without regard to conflict-of-law principles. [Dispute resolution mechanism — e.g., venue/arbitration clause — to be finalized with counsel.]

16. Contact

Questions about these Terms can be sent to hello@silverliningai.ai.

Note to Beaufort AI LLC: this draft is written to match how the Service actually operates today (intake → doctor-reviewed protocol → AI companion + family reporting + escalation), and reflects the no-dark-patterns, no-data-selling commitments already made publicly on the site. It still needs: (1) a decision on liability cap language and dispute resolution/venue, (2) final pricing terms once billing exists, and (3) review by a licensed attorney familiar with elder-care and health-adjacent consumer services before this goes live for paying, non-family customers.